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For independent cafes & restaurants

Real-time signals from
every sale. Zero manual entry.

Heed plugs into Square or Toast and turns your payment stream into live busyness signals, automated recovery campaigns, and inventory intelligence, so nobody on your team has to type in a thing.

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Connects to Square and Toast in minutes. Also available on mobile.
PREDICT
Live venue busyness signals & demand forecasting
Nearby event impact scored before it hits your floor
The Heed loop: raw payment data in, action out, automatically.
Before Heed
Staff guess how busy you are by looking out the window.
Inventory counts happen on a clipboard, if they happen at all.
Every customer gets the same blanket 10%-off email.
Nobody notices a slow Tuesday until the register tells them at close.
Heed replaces every one of those guesses with a real answer, computed automatically the instant a card gets swiped.
Real-time signals

Know how busy you are before you check the door

Every Square/Toast payment computes live busyness, wait time, and dwell occupancy the instant it happens. Confidence tiers mean the number on screen never claims more precision than the underlying data actually supports.

live-signals · Nick's Business
Nick's Business · Ballard
BUSY
~18 min wait
Room near full right now, a short hold moving steadily.
Tier 2 · Calibrated, capacity declared
Analytics

One dashboard, not five spreadsheets

Revenue, traffic, average ticket, and labor rate against your own target, updated from the same live transaction stream, so you're reading this week's real numbers instead of reconstructing them from receipts.

analytics · Overview
Revenue (7d)
$18.4k+12%
Traffic
1,240+6%
Avg ticket
$14.80-3%
Labor rate
31%on target
Boost, Recovery, Reservations & Journeys

Four campaign engines, one that fits whatever's actually happening

Boost reacts to live traffic dips, Recovery wins back lapsing regulars, Reservation offers fill your slowest booking windows, and Journeys run multi-step lifecycle sequences. Each drafts and fires itself, then narrates its own outcome back to you in plain English.

campaigns · Boost
BoostRecoveryReservationsJourneys
Slow Tuesday Boost
ACTIVE
Fired 3 times, reaching 214 customers. 41 came back (19% return rate), recovering $612.
auto-drafted from a real traffic dip, no manual campaign build
Inventory intelligence

Catch the waste before it's wasted

Surplus and expiring stock get matched to whichever menu item can actually move the most units, not just the first dish that uses the ingredient, then routed straight into a Boost offer.

inventory · Surplus risk
Oat milk: 14 units expiring today
SURPLUS
Draft a Boost offer on Oat Milk Latte: supports 42 portions, projected to move 28 units before close.
Draft offerDismiss
Staffing

Stop guessing who's actually needed

Labor cost against your real target, plus overstaffed and understaffed windows flagged against forecasted traffic, before the shift starts rather than after payroll closes the week.

staffing · Labor overview
Today's labor
34% of revenue · target 30%
⚠ Overstaffed 2–4pm: 2 extra shifts scheduled against forecasted traffic
Reservations with incentives

Turn your slowest hour into your busiest booking window

Slow-period time slots can carry their own incentive automatically, baked directly into the booking flow instead of a coupon a diner has to remember to bring.

reservations · Incentive offers
Tonight, party of 2
Slow-period slots carry their own incentive automatically.
5:00
20% off
5:30
20% off
6:00
6:30
7:00
20% off, book 5:00 or 5:30pm tonight, a slow-period reservation offer
Local event intelligence

Know what's about to change your night before it does

Nearby concerts, festivals, and games get scored for how much they'll actually move demand at your location, with a concrete staffing or prep recommendation attached, not just a calendar notification.

events · Nearby impact
Ballard Seafood Fest
HIGH IMPACT
0.4 mi away, tonight 5:00pm to 9:00pm
Forecasted +38% foot traffic this evening. Consider adding an extra shift and pre-staging high-velocity items.
Customer intelligence

Every customer isn't the same customer

RFM segmentation and churn-risk scoring mean a VIP and a first-timer never get the same blanket discount; offers route to whoever the data actually says needs one.

customers · Segments
Customer segments
R. Chen
22 visits · last 2d ago
VIPLOW RISK
P. Osei
4 visits · last 38d ago
At riskHIGH RISK
S. Nolan
1 visits · last 6d ago
NewNEW
Ready to stop guessing?

Connect Square or Toast and Heed starts computing real signals immediately. No setup call required.

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